CALL CENTRE TEAM LEADER [South Africa]

 Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you! Minimum Qualification Required

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• Grade 12/Standard 10/NQF 4 Minimum Experience Required
• Minimum 5 years short-term insurance experience
• Minimum 3 years Claims experience
• 2 years Supervisory/Management experience
• Solid understanding of the claims system and claims procedures: inclusive of claims, investigations, procurement and legal department processes
• Motor and Non motor claims experience
• Commercial Claims experience will be beneficial

Essential Requirements

• Grade 12/Standard 10/NQF 4
• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Supervisory skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Performance management experience
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Good interviewing skills
• Provide technical guidance to team members Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Personal Attributes Decision quality - Contributing independently Interpersonal savvy - Contributing independently Plans and aligns - Contributing independently Directs work - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 21 July 2023.
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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