A little taste of your day-to-day:
- Assist in the creation of and work within the established department budget and control expenses.
- Participates in the hotel energy conservation program.
- Co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure.
- On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results.
- Coordinate and organize the day-to-day operations of the department including planning and controlling.
- Manage the develop and implementation of departmental standards.
- Ensure all patrolling, inspection and escort duties are performed to a high standard.
- Monitor and maintain all product and performance standards and ensure action is taken when standards are not met.
- Ensure firearms and other weapons are not carried by staff when on duty.
- Supervise emergency drills.
- Oversee the security department including layout of security personnel and their detailed and regular training.
- Check and analyze all incoming reports to formalize action plan.
- Maintain the loyalty and discipline of all security personnel.
- Ensure the all-security personnel as well as hotel’s staff are adhering to P&P and security procedures.
- Establish good cooperation with hotel’s senior staff with other hotels.
- Coordinate with the local investigator in crimes & accident handling and investigating.
- Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.).
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Demonstrate service attributes in accordance with industry expectations and company standards.
- Be attentive to guests and to accurately fulfilling their request.
- Maintain a high level of knowledge which affect the guest’s experience.
- Anticipate guests needs and take appropriate actions to resolve guests’ complaints.
- Appreciate the dynamic nature of hotel industry and extend these service attributes to all external/internal guests.
- Develop awareness and reputation of the hotel and the brand in the local community by participating in all local community services and activities.
- Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire, life & safety.
- Familiarize yourself with emergency and evacuation procedures.
- Attend the regular FLS training scheduled by the property.
- Ensure security incidents, accidents and near misses are logged, investigated and rectified to prevent future catastrophes.
- Perform other duties as assigned.
What we need from you:
- With equivalent to 12-years of education and has at least two years of experience on the same position, preferably in a hotel.
- Familiar with the standard operating procedure, good knowledge on a security manual.
- Knowledge on computer and its application.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing
Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy.
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