Quality Evaluator - BD TH [Thailand]

 

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Job Title:

Quality Evaluator - BD TH

Job Description

Role & Responsibilities:

• Responsible for monitoring contacts
• Responsible for preparing and providing feedback to agents
• Data analysis and making designated reports/decks
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of positive customer

experience

• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed

Identifying operational / training issues and helping team in fixing these gaps
Desired Skills:

• Knowledge of Contact Centre methodologies and operational principles
• Advanced knowledge of MS products
• Excellent communication skills, inter personal skills and Analytical skills
• Fluent in English & Local Language

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

Time Type:

Full time

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