Job Description
About IDR:
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IDR is a tech-enabled platform of over 500,000+ industry leaders across multiple verticals and geographies. We connect consulting firms, life science firms, financial institutions, and corporate clients with vetted subject matter experts to make the right decision.
The Role:
We are seeking a talented Regional Manager to join our team. The ideal candidate will be responsible for overseeing the operations and performance of the Lahore region. They will manage a team of employees and ensure that business objectives are met within the assigned region. The Regional Manager plays a critical role in driving growth, maintaining internal/external customer satisfaction, and achieving financial targets.
What will your typical day look like?
Strategic Planning: Develop and implement strategic plans to achieve business goals within the assigned region. Identify growth opportunities, market trends, and potential risks. Collaborate with senior management to define regional objectives and strategies.
- Team Management: Lead and manage a team of employees, including hiring, training, coaching, and performance evaluations. Set clear expectations and provide guidance to ensure high performance and motivation within the team.
- Operations Management: Oversee day-to-day operations within the region, ensuring efficiency, effectiveness, and compliance with company policies and procedures. Monitor key performance indicators (KPIs) and implement measures to improve operational performance.
- Financial Management: Monitor and manage the financial performance of the region, including budgeting, forecasting, and expense control. Analyze financial data and reports to identify areas for improvement and cost-saving opportunities.
- Customer Satisfaction: Ensure high levels of customer satisfaction by monitoring customer feedback, addressing customer concerns, and implementing measures to improve service quality. Foster strong customer relationships and act as a point of escalation for complex customer issues.
- Cross-functional Collaboration: Collaborate with other departments, such as marketing, finance, human resources, and operations, to ensure seamless coordination and alignment of activities across the organization. Provide input and feedback on regional requirements and market trends.
- Reporting and Analysis: Prepare and present regular reports on regional performance, including sales results, operational metrics, and financial performance. Analyze data to identify trends, opportunities, and areas for improvement.
