ABOUT TRAILBORN
Trailborn
was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location will launch in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Williams, AZ, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.
THE ROLE
NIGHT AUDITOR
Williams, AZ
ABOUT TRAILBORN
Trailborn
was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location will launch in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.POSITION SUMMARY
The Night Auditor reports to the General Manager and is responsible for running all end of day financial reports, ensuring guest satisfaction and security overnight, and ensuring guest requests are met as the sole Front Office teammate during the overnight period.
RESPONSIBILITIES
- Greet, register, and assign rooms to guests of the hotel
- Make and confirm guest reservations
- Verify guests' credit and establish how they will pay for the accommodation upon check-in
- Keep record of room availability and guests' accounts using property management system
- Perform simple bookkeeping activities, such as balancing receipts and revenue for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted)
- Review accounts and charges with guests during the checkout process
- Contact overnight housekeeping or maintenance staff when guests report problems
- Respond to inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
- Record guest comments or complaints, referring customers to managers as necessary
- Answer all incoming phones in three rings or less
- Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager
- Issue room keys and escort instructions to bellmen
REQUIRED QUALIFICATIONS
- 1 year front desk experience
- Available to work overnight shifts
- Microsoft 365 and RediStay experience a plus
SALARY
FULL TIME & PART TIME POSITION
$17 - $18 PER HOUR DOE
BENEFITS PACKAGE
- Competitive Salary
- Team Member Hotel Discount Program
- Uniforms Provided
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO beginning after ninety (90) days of employment
- Immediate eligibility for 401k and employer match
- Team Member Awards and Recognition programs throughout the year
- Food and Beverage Discounts
- Tuition Reimbursement
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
