We’re Sentia, Part of Accenture. We improve the way organizations, people, and technology work by helping to transform, control and optimize their IT landscapes, workplaces and applications. From any cloud, to any cloud, in any cloud.
We're a great bunch of people, with a passion for technology and cloud solutions. We like to share our knowledge, but also love to have fun together. We go to meet-ups and technology fairs together, but also don't miss out on fun boardgame nights, Friday after-work drinks, internal darting competitions at noon and so on.
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We have an exciting opportunity for a Service Manager to join our expanding Service Delivery Team. You’ll lead and manage the delivery of multiple client projects.
As Service Manager, you will be responsible for the customer relationship management with our Large Accounts.
Your experience and commercial acumen enable you to engage with the customer to maintain a reliable partner relationship and change up a gear or escalate in a timely fashion if necessary.
On the one hand, you will be working closely with your operational colleagues (project and system engineers) and, on the other hand, with the account managers.
Your responsibilities:
You are aware of all activities that take place at your client's premises. You take the initiative if necessary.
You organize service review meetings with clients on a regular basis. (Face to face or through MS Teams.) For this, you’ll make use of the available reports and dashboards. (You’ll be on the road +- 2 days a week.)
You make the planning and monitor the quality of deliveries
You will act as the trusted partner and first point of contact for your customer portfolio.
You will act as internal partner for the account managers. You will produce analyses of the various accounts, deal with complaints and identify potential opportunities.
Your profile:
You can look back on approximately 5 year working experience in the IT sector or a role as Account Manager / Service Manager.
You have a bachelor’s degree in Communications, IT or Sales or similar through experience.
You’ve got a strong customer mindset.
You are analytically inclined.
You are happy to take ownership and realize proactiveness is key in this job.
You work in an accurate and results-driven manner.
You are happy working in a team and get on well with people. You’re a good listener.
You work in a results-oriented way and encourage that in your environment.
You are a strong communicator both in terms of speaking and in written form.
Knowledge and experience within ITSM is a must.
You are fluent in spoken and written Dutch and English (and knowledge of French is a plus point).
Knowledge about public cloud (Aws/Azure) is a plus.
Our offer
Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. As such you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.
Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:
13th month + holiday allowance
20 + 12 holidays
Laptop and smartphone
Hospitalization insurance and extensive group insurance package
Bonus program
Training & learning opportunities
Green mobility program: e-bikes, public transport, bike 2 work allowance…
Flexrewards: decide on your rewards package with our flexible benefits tool
Discount program: get discounts at your favorite (online) shops
Employee shares purchase plan
Eco-cheques
And many more!
