We are looking for call center agents who can join our team.
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Experience: Fresh
Age: 18-24 yrs
Note: Night Shift (7:00 pm - 5:00 am)
Job Type: Full-time
Salary: Rs30,000.00 - Rs40,000.00 per month
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