Service Manager - Katowice [Poland]

 

What to Expect

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

You must:

• Be a leader and a team-player
• Take ownership, and create a culture of trust and accountability
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful
• You have a strong technical aptitude, and a great interest to acquire in- depth knowledge about every role and process in your Service Center. Our Service Managers lead by example, and have a deep understanding of everything moving on the shop floor
• Be self-aware, flexible and open-minded
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
• Be an advocate for your team and your customers. Your success depends on theirs
• Ensure a safe working environment for both employees and customers, taking responsibility for EHS and safety training within the Service Centre

What You’ll Bring

• Experience of working within the automotive industry is preferable, but not a must.
• Proven background as an exceptional people leader.
• Performs well in an agile, fast-paced environment where things can change very quickly.
• Proven experience of working within a business at both strategic and operational levels.
• An understanding of local legal employment rights and processes is desirable.
• Ability to adapt to constantly changing/fluctuating targets and business needs.
• Proven ability to build strong relationships with other business areas, stakeholder management.
• Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
• Perform, think and lead well under pressure.A calm, considered approach with exceptional communication skills.
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
• Good knowledge of MS Office.
• Able to communicate, read, and write effectively in Polish and English language
• Must have and continue to maintain a valid driving license and safe driving record.

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