Call Center Representative Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
Call Center Representative Requirements:
- High school diploma or equivalent - with at least 3 moths EXP
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers and strong typing skills.
- Strong time management and decision making skills.
- Adaptability and accountability.
Job Type: Full-time
Salary: Php18,000.00 - Php28,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
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