Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
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As Front Office Service Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Front Office Service Manager:
Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level- Acts as duty manager for hotel in weekends and evenings
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where front office initiatives & hotel targets are achieved
- Supervises the front office team fostering a culture of growth, development and performance within the department
- Takes ownership to deliver an effective planned guest engagement programme
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Front Office Service Manager:
- Several years experience in front office or other customer facing job
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Is motivated by role with high level of responsibility
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problem-solving capabilities offering support where required
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experience of working with IT systems on various platforms
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Strong communication skills
Applications are processed on an ongoing basis, and the position can therefore be filled before the ad expires. We therefore encourage you to apply as soon as possible. We look forward to receiving your application.
About Radisson Blu Scandinavia Hotel
Take in spectacular views of the cityscape from the towering Radisson Blu Scandinavia Hotel, Copenhagen, located in the city center just a short walk from many prominent company offices and attractions. Make your way around the Danish capital with ease, thanks to the several transportation options near the hotel. Our Christianshavn hotel is just a few minutes away from popular spots like the Strøget pedestrian area and Nyhavn waterfront. Copenhagen Airport, Kastrup is just a 15-minute drive away. We're also a great base for exploring even further afield in Denmark. Copenhagen is a captivating city with a lot to offer, and our location on the Stadsgraven Canal puts you right at the heart of the action. Convenient, secure, outdoor parking is also available for a fee.
When you're feeling hungry, we have menus to suit every taste. Indulge in a selection of Italian classics at our Filini Restaurant or sample Thai dishes from the highly acclaimed Blue Elephant. Our well-equipped fitness center ensures guests can stay on top of their fitness routine. If you're planning an event in Copenhagen, our versatile meeting facilities are perfect for functions both small and large, with space for up to 1,500 guests.
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
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